Public Safety Telecommunicator I Training | NFPA 1225 (Formerly NFPA 1061) | Newfoundland and Labrador

Course Summary

NFPA 1225 (Formerly NFPA 1061): Public Safety Telecommunicator I

24 Hours | Maximum 20 Participants | In-Person Delivery 

Delivery: Instructor-led classroom instruction combined with practical communications exercises and scenario-based training

Location: On-site at your fire department, communications centre, or emergency services organization

Assessment: Course assessment and practical skills evaluation; IFSAC certification testing may be available separately

Class Size: Maximum 20 participants

Format: Theory • Demonstration • Practical Skills • Scenario-Based Training • Assessment 

Course Description

Public Safety Telecommunicator I provides the foundational knowledge and practical skills required to effectively receive, process, document, and communicate information during emergency and non-emergency public safety incidents. This comprehensive program combines classroom instruction with practical communications exercises and realistic scenarios to prepare participants for the responsibilities of a public safety telecommunications role.

Based on the requirements of NFPA 1061, now incorporated into NFPA 1225, this course develops competency in receiving requests for service, establishing communications with callers, gathering and documenting incident information, determining the nature and location of emergencies, prioritizing requests, processing information, and communicating effectively with emergency response personnel.

Instruction is delivered by experienced emergency service professionals using practical exercises and realistic communications scenarios that emphasize accuracy, effective communication, information management, situational awareness, professionalism, and the timely processing of emergency information.

What You'll Learn

• Role and responsibilities of the Public Safety Telecommunicator I

• Public safety telecommunications principles and procedures

• Receiving and establishing communications with service requesters

• Emergency and non-emergency call processing

• Information gathering and verification

• Determining incident type, nature, and location

• Effective questioning and active listening techniques

• Processing and prioritizing requests for service

• Identifying incomplete, conflicting, or inconclusive information

• Incident information documentation and record keeping

• Preparation of information for dispatch or referral

• Public safety communications terminology

• Operation of communications equipment

• Effective communication with emergency response personnel

• Use of agency policies, procedures, guidelines, and protocols

• Handling distressed, difficult, or uncooperative callers

• Professionalism and effective communication under pressure

• Confidentiality and appropriate handling of sensitive information

• Accurate and concise incident documentation

• Coordination and transfer of emergency information

Who Should Attend?

This course is intended for personnel responsible for receiving and processing emergency and non-emergency requests for public safety services.

• Public safety telecommunicators

• 9-1-1 communications personnel

• Emergency dispatchers

• Fire dispatch personnel

• Police and law enforcement communications personnel

• Emergency medical services dispatch personnel

• Municipal emergency communications personnel

• Fire department members involved in communications and dispatch

• Personnel seeking entry-level public safety telecommunications training

• Emergency services personnel developing public safety communications skills

• Personnel preparing to challenge applicable IFSAC certification requirements

Course Duration

Course duration varies based on the delivery format and Authority Having Jurisdiction (AHJ) requirements.

Training may be delivered as:

• Modular weekend delivery available

• Customized delivery for fire departments

Contact Rescue Education to discuss scheduling options.

Prerequisites

Participants must:

• Complete a Liability Waiver

• Complete a Fire Services Division (FSD) Application Form

• Complete a Rescue Education Consulting and Training Registration Form

Certification Process

Participants who successfully complete the Public Safety Telecommunicator I training program will have met or exceeded the training requirements to participate in the International Fire Service Accreditation Congress (IFSAC) certification process administered by the Fire Services Division (FSD) of Newfoundland and Labrador.

The certification process includes a proctored written examination and practical evaluation of applicable Job Performance Requirements (JPRs). Participants who successfully complete both evaluations will receive IFSAC certification in accordance with the applicable standard and Fire Services Division requirements.