Public Safety Telecommunicator II Training | NFPA 1225 (Formerly NFPA 1061) | Newfoundland and Labrador

Course Summary

NFPA 1225 (Formerly NFPA 1061): Public Safety Telecommunicator II

16 Hours | Maximum 20 Participants | In-Person Delivery 

Delivery: Instructor-led classroom instruction combined with practical communications exercises and scenario-based training

Location: On-site at your fire department, communications centre, or emergency services organization

Assessment: Course assessment and practical skills evaluation; IFSAC certification testing may be available separately

Class Size: Maximum 20 participants

Format: Theory • Demonstration • Practical Skills • Scenario-Based Training • Assessment 

Course Description

Public Safety Telecommunicator II builds upon the foundational knowledge and skills developed at the Public Safety Telecommunicator I level, preparing personnel to manage more complex communications responsibilities and support the effective coordination of emergency response resources. This program combines classroom instruction with practical communications exercises and realistic scenarios to develop advanced telecommunications competencies.

Based on the requirements of NFPA 1061, this course develops competency in monitoring and managing public safety communications systems, processing information from multiple sources, coordinating emergency response resources, supporting incident operations, managing complex or high-risk calls, maintaining situational awareness, and communicating effectively with emergency response personnel and other public safety agencies.

Instruction is delivered by experienced emergency service professionals using practical exercises and realistic communications scenarios that emphasize accuracy, situational awareness, resource coordination, effective decision-making, information management, and clear communication during complex emergency incidents.

What You'll Learn

• Roles and responsibilities of the Public Safety Telecommunicator II

• Advanced public safety telecommunications procedures

• Monitoring and managing multiple communications channels

• Processing information from multiple sources

• Advanced information gathering and verification

• Coordination and deployment of emergency response resources

• Resource status monitoring and tracking

• Supporting incident operations through effective communications

• Maintaining situational awareness during complex incidents

• Managing high-priority and complex emergency calls

• Communications during large-scale or multi-agency incidents

• Coordination between fire, police, EMS, and other emergency services

• Use of public safety communications systems and technologies

• Radio communications monitoring and management

• Emergency response resource allocation

• Incident information management and documentation

• Recognition of changing incident conditions

• Prioritization of competing communications demands

• Effective communication with incident commanders and field personnel

• Management of critical or rapidly evolving incidents

• Professional communication under high-stress conditions

• Confidentiality and appropriate handling of sensitive information

Who Should Attend?

This course is intended for experienced public safety telecommunications personnel seeking to advance their professional qualifications and develop the competencies required to manage more complex communications and resource coordination responsibilities.

• Public Safety Telecommunicator I qualified personnel

• 9-1-1 communications personnel

• Emergency dispatchers

• Fire dispatch personnel

• Police and law enforcement communications personnel

• Emergency medical services dispatch personnel

• Municipal emergency communications personnel

• Experienced public safety telecommunicators seeking professional development

• Personnel responsible for coordinating emergency response resources

• Personnel preparing to challenge applicable IFSAC certification requirements

Course Duration

Course duration varies based on the delivery format and Authority Having Jurisdiction (AHJ) requirements.

Training may be delivered as:

• Modular weekend delivery available

• Customized delivery for fire departments

Contact Rescue Education to discuss scheduling options.

Prerequisites

Participants must:

• Complete a Liability Waiver

• Complete a Fire Services Division (FSD) Application Form

• Complete a Rescue Education Consulting and Training Registration Form

• Certification or Equivalency in NFPA I225 Public Safety Telecommunicator I

Certification Process

Participants who successfully complete the Public Safety Telecommunicator II training program will have met or exceeded the training requirements to participate in the International Fire Service Accreditation Congress (IFSAC) certification process administered by the Fire Services Division (FSD) of Newfoundland and Labrador.

The certification process includes a proctored written examination and practical evaluation of applicable Job Performance Requirements (JPRs). Participants who successfully complete both evaluations will receive IFSAC certification in accordance with the applicable standard and Fire Services Division requirements.